How local newsrooms used product thinking in a pandemic to fulfill their public-service missions
As news of coronavirus’s spread to the U.S. broke, newsrooms like CalMatters, Montana Free Press and WLRN quickly honed reader feedback to refine existing products and launch new ones, helping their communities unpack the crisis and its implications at the state and local level. Hear from each newsroom on which strategies and tactics they will and won’t keep in their crisis reporting and audience engagement playbooks.
- Neil Chase
- Katie Lepri
Engagement producer, WLRN News